Customer 360 is the Salesforce suite designed to connect not only professions and customers, but also the entire ecosystem of construction players : construction sites, subcontractors, suppliers, etc.
Thought around the combination of AI, data and CRM, Customer360 supports teams and facilitates collaboration between them by providing them with a single source of truth.
Result: agency directors, business managers, operations directors, site managers and works supervisors gain productivity.
1. Data: harmonized data for a seamless customer experience
By connecting all the data, the Salesforce platform creates a true 360-degree view of each customer. Teams not only have access to their history but can provide them with the right experience, at the right time, at every stage.
2. Trusted, secure and scalable AI for teams
Thanks to its integrated AI, Salesforce helps teams become more efficient and focus on high-value missions. Thanks to automation, for example, they can simply generate personalized content, on a large scale, to reach customers and prospects. They do it intuitively, from the first use. And thanks to the Einstein Trust Foundation, data remains confidential and well protected.
