Service Cloud makes customer service a major competitive asset for construction players in strengthening customer satisfaction, loyalty and value.
Orderly and automated after-sales service: proven time saving
By consolidating customer complaints, regardless of their channel of origin, the platform optimizes after-sales service. It allows you to create an integrated database and automate repetitive tasks so that teams can focus on the essential: customer satisfaction.
An overview for effective management
Sales administrators and service managers benefit from an overview thanks to a single customer profile where they can find interaction history and crucial information. No more traditional information silos between professions. This makes processing requests easier.
AI, added value for incoming requests
Einstein, Salesforce's artificial intelligence, ensures faster and smarter data processing.
- CRM, telephone and digital data are centralized.
- Real-time voice transcription is enabled.
- Conversations are analyzed to provide relevant recommendations and suggestions.
Global connectivity within the company
Existing productivity tools are integrated into the Salesforce platform and more than 3.000 applications on the AppExchange extend the power of the solution.
