Designed to intelligently manage your data, Data Cloud performs its proper integration, harmonization, unification and analysis in batches and continuously. His secret? Artificial intelligence and real-time automation.
Once data is ingested into Data Cloud, it can be used to deliver relevant and intelligent experiences with Customer 360. With the creation of customer profiles shared across all business lines, it becomes possible to have a 360-degree view of your portfolio of customers, your clients, your projects and your contracts. To then take the best possible actions.
Data connected in real time and at scale
All data sources can be connected (external, third parties, machines, web, ERP, etc.), then harmonized using a standard data model.
Dynamic automated processes for greater efficiency
Data can be segmented and used in various channels to automate the creation of an opportunity, an inspection order, or the triggering of a work order. It is also possible to automate common processes and identify the most effective best practices using data obtained in real time via the Salesforce Flow solution.
