Watco launches “Watco for professionals”, expertise at the service of professionals

“Watco® for professionals” is much more than just customer service, it is a new approach to customer relations. Previously, this service offered advice supporting a virtual site visit. Now, professionals have the opportunity to schedule an appointment with a dedicated WATCO® technician, who will come directly to your site to support them in their maintenance projects. Whether for technical advice, product demonstrations, free tests or tailor-made solutions, the technician is there to offer precise expertise adapted to each need.

With more than 90 years of experience in the development of high-performance coatings, WATCO® teams have extensive knowledge of the needs and challenges inherent in the resistance of paints, repair and maintenance materials.

It is this in-depth expertise that has allowed them to evolve and develop an unrivaled dedicated service, specially designed for building maintenance professionals. This service is aimed in particular at personnel responsible for internal building maintenance or at professional craftsman and applicator customers.

What does this change?

With “Watco® for pros”, the brand offers a personalized service that begins with an on-site visit from one of the dedicated technicians. The expert goes on site, in real time, to assess and understand the environment.

This immersion allows him to fully grasp the specifics of the project, to discuss specific needs and challenges with the client, and to see the floor in its real context. As a result, he can provide detailed advice and tailored recommendations. In addition, during the visit a personalized technical file is created for the project. This file will include a detailed report on the condition of the floors, photographs, complete technical sheets, safety data sheets, as well as relevant product samples for testing. An on-site demonstration is also offered with the bestseller Concrex® Carbon Fiber, as well as training for its optimal application. This service also includes fast delivery and the possibility of on-site delivery.

Cultivate customer service

It is notable that the WATCO® approach is customer-centric. The brand believes that success lies in the ability to deeply understand the needs of its customers, anticipate their challenges and provide them with tailor-made solutions. This is why this unique service was put in place to contrast with market custom: delegating a technical expert directly to the customer.

Failing to let the customer seek solutions to their problems alone, WATCO® sends one of its technical experts on site to audit their needs. This proactive approach makes it possible to understand the client's environment and issues in real time, while establishing a direct dialogue with them.

WATCO® cultivates this relationship by committing to guaranteeing a smooth, efficient and pleasant experience.

The deployment of technical experts on site demonstrates this desire to go beyond the expectations of its customers and offer them unparalleled expertise.

With “Watco® for professionals”, the brand claims to want to become the trusted partner of professional customers, helping them optimize their maintenance, save time and money, while maintaining high quality standards. WATCO® invites professionals to discover this new formula and take advantage of the unique advantages it offers, via its website, it is possible to make an appointment by telephone or email.