AuBureau.MesDépanneurs.fr, the new intervention solution dedicated to businesses

True to its DNA (guaranteeing as an intermediary: fair prices, security, transparency and good quality of services), the marketplace acquired by ENGIE last year, aims to make life easier for small and medium-sized companies confronted with the questions of troubleshooting and maintenance.

AuBureau.MesDépanneurs.fr is the brand new solution offered by the startup MesDépanneurs.fr, created in 2013 and bought in November 2017 by ENGIE. It is an innovation, a facility management offer, the ambition of which is to satisfy small and medium-sized companies faced with troubleshooting and maintenance problems of premises or technical installations. The existing services are not well suited to these 2 categories of companies because they often prove to be expensive and can have a time-consuming implementation.

The service is accessible 7 days a week and 7 hours a day. Adapted to the needs of businesses, it is provided without surcharge in the evening, at night or on weekends. Its providers are rigorously selected experienced professionals. Partners of the platform, their collaboration is subject to specifications.

How does it work?

You have to go to the site AuBureau.MesDépanneurs.fr and create a free account in a few clicks.

An intervention after 5 steps

To connect to AuBureau.MesDépanneurs.fr and diagnose his problem.
Take note of the price estimate (expressed in a price range) and validate it.
The nearest service provider and the first on the order, takes charge of it and contacts the customer by telephone after 20 minutes maximum in order to confirm the appointment.
At the place of intervention, the craftsman makes a technical diagnosis and establishes a final quote.
Once the quote validated by the company, the intervention is carried out.

Why adopt AuBureau.MesDepanneurs.fr?

All interventions are carried out on request and without contractual commitment.
Billing is dematerialized and available via the user interface to streamline accounting.
No more time wasted: interventions are carried out in such a way as not to disturb the life of the company.
Interventions are visible on the same interface and can be managed simultaneously.
It is possible to manage the annual inspections of compulsory installations. Fire extinguisher boilers, emergency units, security system, etc. A reminder is sent automatically when the date of the next inspection approaches.
Monitoring the smooth running of transactions is systematic. It is provided by a service available 24 hours a day and 24 days a week.

AuBureau.MesDépanneurs.fr has a new positioning, apart from this on-demand facility management offer, on a market hitherto characterized by contractual B2B collaboration offers or by inflexible subscription. These correspond much more to large companies. The young startup is betting on the potential of this new vein thus created.