What is the role of the Myral technical service?
Sébastien Licois: We have a real role of supporting installation companies. Throughout the year, it is a question of intervening before, during and after Myral worksites to ensure an implementation in the rules of the art and thus to guarantee an optimal quality in terms of thermal and aesthetic performances. It is for this reason that from the start of the project, we evaluate with our design office the technical feasibility and rendering of the sketch.
Is the notion of advice important upstream of the project?
Sébastien Licois: Yes, she is of age. At this stage, Myral's role is to provide as much information as possible to ensure the successful completion of the project in accordance with the technical advice. This requirement pushes us to sometimes offer the client or the architect compromises on certain configurations that we consider too complex. This is when we define the details of the achievements to be made. For this, I can intervene on a metered assistance, mainly when it comes to small projects. In order to guide the client, I travel with him and the account manager to determine the appropriate profiles and thus facilitate the order. I can even make a layout at the start of the site. But we also offer prototyping. For example, if an architect has questions about our solution, the principle of implementation or the overall aspect, we offer him prototypes in a real situation, on the building to be renovated or constructed. This allows, with the visual, to be able to validate the best configuration.
Another role for the Myral technical service, the start of the works ...
Sébastien Licois: Absolutely, this is an action that we are carrying out with all the companies preparing to install our facings, in all the regions and all the municipalities of France. This assistance lasts half a day, or even a day. Thanks to my experience, I deliver the instructions necessary for the correct implementation of the product. I indicate the elements to which special attention must be paid. This makes it possible to answer questions in order to obtain the most fluid possible implementation and optimal technical and aesthetic performance.
Do you intervene at the end of the works?
Sébastien Licois: Yes, we provide after-sales service. If there is the slightest difficulty or request from the owner or the architect, I come back to the site to help the company solve the problem. For example, if a panel has been damaged in the middle of a facade, instead of dismantling tens of square meters, I bring a replacement solution and I show them how to proceed with the operation while optimizing time and cost. . If the problem were to recur on another site, they would be able to react and carry out the operation on their own.
What is the goal for Myral to provide such support?
Sebastien Licois : It's about providing a global service with real added value. Moreover, very few competitors offer it. Recently, at a construction site in the North, a company told me that it was the first time that it had received such assistance. The manager was delighted. He considers this to be a real plus from an economic point of view. Because Myral is Datadock referenced, these training courses can be taken care of and then we issue a certificate to the companies whose installers are trained. This means that if an architect chooses our solution, the company will have all the more chances of winning the market. And the installers themselves become prescribers because after a first implementation they say they are convinced of the system! This contributes to the notoriety of our Myral group and illustrates our philosophy well!
For more information on Myral, visit their website: https://www.myral-pro.com/