The MaPrimeRénov' platform is under maintenance "until the beginning of next week", according to its operator.

Reopened Tuesday at 13:00 p.m., the platform myproject.anah.gouv.fr received "nearly 150.000 connections (...) in 2 hours, ten times more than usual," states Anah, the agency that manages MaPrimeRénov', in a press release.

It indicates that it is "implementing the corrective measures necessary to ensure satisfactory quality of service and to respond to this very high level of traffic."

The public institution adds that "a few hundred applications were able to be submitted, while the vast majority of stakeholders were unable to complete the submission process."

On a Facebook group for those castaways from the MaPrimeRénov' "obstacle course," complaints of bugs and error messages have been pouring in by the dozen since Tuesday, while the number of people claiming to have successfully submitted an application can be counted on the fingers of one hand.

Camille Thomas, president of the National Network of Mon Accompagnateur Rénov' (Renomar) operators, who support households in their major home renovation projects, confirms that the number of Renov' Supporters who have been able to submit a request for assistance for their clients is rare.

She says she has already observed computer failures at "pivotal moments" for MaPrimeRénov', such as after a regulatory change.

The MaPrimeRénov' scheme has seen a surge in the number of applications submitted since the end of 2024 for renovation projects combining several types of work to improve the energy performance of their homes. The government had decreed a pause in June to relieve pressure on the processing services, examine suspected cases of fraud, and review the scheme.

The window for applications for major renovation grants finally reopened on Tuesday, with more restrictive and less generous conditions than before, and quotas of a maximum of 13.000 applications by the end of the year, but which will not be funded before 2026.