Revel'Home reinvents the customer relationship to reconcile manufacturers, installers and individuals

For its third year, Revel'Home aims to expand its professional network to become a trusted third party between manufacturers, installers and individuals.

Already adopted by seven major French carpentry brands, it plans to reach 1.300 within 3 years to cover the whole of France.

Carrying out exterior carpentry work (doors, windows, gates, etc.) today still involves a complicated and even anxiety-provoking customer journey: which model? which installer? At what price ? in what time frame?... Few brand sites offer installation and installers' relationships with brands are often complicated and time-consuming to manage requests. Although numerous on the market, few manufacturers and installers are interconnected. Yet the demand from individuals is there.

Based on the observation that customer relationship management is poorly structured in France between manufacturers and installers,

Charles Pellé, former sales director at Cetih, founded Revel'Home in June 2020: a platform that simplifies and structures the customer journey for carpentry work.

The first platform of its kind, Revel'Home connects carpentry professionals (brands and installers) with individuals and coordinates their customer experience.

The Revel'Home concept: a double-entry platform:

For the installer: Revel'Home PRO

After discussions with Revel'Home, he signs an approved installer charter and undertakes to follow the warranty requirements promised to customers by the platform. Through a subscription, he has a secure web application to help him structure his customer relationship with various tools:

• A dashboard to manage and manage qualified requests
• An agenda to manage appointments and site monitoring
• Interactive quotes, electronic signatures and secure online payments
• Instant messaging for exchanges with the client and the platform
• Customer reviews management

The result is a gain of 4 hours per week for the installer and a 10% quote conversion rate.

For individuals: Revel'Home.fr

For the individual, the entry key is the product. Depending on their budget and their needs, a Revel'Home adviser will guide them towards the best renovation solution, installation included, even sending them to the installer closest to their home.

On his secure account, the customer follows all the stages of the work and Revel'Home accompanies him from start to finish:

• Reminder within 24 hours
• Getting in touch with your installer
• Electronic signature of the quote
• Legal protection insurance cover
• Exchange of messages and photos
• Monitoring of secure payments (deposit and balance)
• Verification and evaluation of the service

For Charles Pellé, the ambition is to “position Revel'Home as a trusted third party for installers, carpentry brands and individuals”. Each of them is there in more than one way because Revel'Home allows:

Installers to better organize their customer relations by receiving qualified requests in their sector of intervention and to improve the follow-up of files with the brands.

• It is up to the brands to enhance their partnership with selected installers and create a link with the consumer.
• Individuals, to live a serene customer experience with the follow-up of a turnkey service from start to finish.

3 times more installers at the end of 2022 and 1.300 by 2025

Structuring the customer journey requires linking installers and manufacturers throughout the country to ultimately meet the promise of local work services.

The company is only in its infancy but is giving itself the means to achieve its ambitions.

With 126 approved installers referenced to date, including 30 platform subscribers, Revel'Home intends to increase their number by the end of the year and reach 1.300 in the first quarter of 2025.

On the manufacturer side, Revel'Home references the products of six major French joinery brands: Cetal, Novoferm, Picard Serrures, Soprofen, Volpro and Zilten. It covers a large part of the demand for carpentry equipment: entrance doors, garage doors, gates, windows, shutters, i.e. more than 500 references.

Since going online, Revel'Home has already received more than 1.000 requests from individuals, including 300 leads sent to installers for 110 validated quotes for an average basket of €5.000.

A platform that anticipates the needs of digitization in the construction industry

The platform's potential for influence in the field of renovation work very quickly attracted investors. Incubated the first year by Novapuls, the Nantes start-up is a winner of the Réseau Entreprendre Nantes. Loans, then a first fundraising from business angels, for an amount of €210.000 in 2022, allow Revel'Home to develop and structure itself.

For Charles Pelle, “We want to make Revel'Home the digital reference in customer relationship management between brands and installers in the construction industry. Today 30% of professionals are ready for digital. But within three years, 75% of the active population will be those who will do everything with their thumbs and the world of construction will also have to appeal to the younger generations. »

Also on the program, the deployment of a second version of its professional application including more features and a version available on tablets & mobiles. Also, a proposal of the white label solution for brands or manufacturers.

Revel'Home is aiming for 1 million euros in turnover for 2024.