In this context, Sika, leader in the development and production of systems and products intended for bonding, sealing, damping, reinforcement and protection, is launching a site aimed at professional distributors for facilitate their daily life but also that of their customers.
Educational and simple, this professional distributor portal gives access to several levels of information in public or private browsing.
Customer experience at the heart of construction
As a privileged partner of traders and professionals, Sika today reaffirms its desire to support them with the launch of a new member area available on its website. www.sika.fr. In order to develop this professional distributor portal, Sika has identified the issues and expectations of its customers through numerous interviews with partner agencies in France.
In view of these discussions, the challenge was to design a site facilitating access to product information, a guide to solutions for making the right choice of product when faced with a specific problem, but also for monitoring current orders, the mix products, access to commercial operations or direct and facilitated contact with the reference Sika contact.
The various Sika, marketing, IT, trade, technical service departments have worked together to develop this new professional distributor portal, tested and approved by the trading distributors.
Professional distributor portal: all Sika in one click
Designed to facilitate and simplify access to information on all Sika solutions in an attractive and dynamic way, the “professional distributors” portal is:
In public access:
- a "product" catalog allowing you to find the Sika solution (s) sought by "type of application". For each product, a complete description is offered with the advantages, fields of application, color, packaging, etc. Technical sheets, visuals and associated documents can be downloaded in PDF. In addition, an e-mail can be sent to the customer with the link that leads to the page of the product concerned.
- a “Guide to solutions” section which offers three search modes: the first by key words, the second by implementation destination and the third by technical application. This section, designed to help trading agencies, includes more than 400 questions, the most commonly asked by craftsmen, to quickly and easily find the right Sika solution.
- a "documents & videos" area bringing together all the brochures, product sales leaflets and all the videos available for professional distribution
- A dynamic and constantly updated novelty space
- visibility into pending orders
- a personalized and interactive dashboard for monitoring purchases and the product mix
- current business operations
- current public tariffs and site solutions
- to the dedicated Sika team with the possibility of organizing an appointment via the portal, to requests for models, samples, brochures ...