Energy renovation: Anah offers a system to make households aware of the risk of fraud and carry out the work in complete peace of mind

With France Rénov', the public housing renovation service, Anah wishes to make households aware of good practices when carrying out energy renovation work to prevent the risk of fraud.

A household fraud prevention system

Anah has indeed been able to observe certain fraudulent practices. These relate in particular to household identity theft, or defects in the performance of the work.

Consequently, Anah has decided to provide very practical advice to users at all stages of the project to protect themselves from these bad experiences.

Anah also recommends, before starting, to consult the France Rénov 'site in order to get closer to an adviser.

Preparing your project well is essential

Individuals are invited to contact France Rénov', which is a neutral and free public service, for information and advice on the work to be carried out according to their needs.

It is also recommended to have several quotes made to be able to compare and not to rush into the decision and the signature of the quotes.

Protect yourself from abusive canvassing

Administrations never canvass individuals. No company can claim responsibility for Anah or any other public body with individuals.

In addition, cold calling has been prohibited since July 2020.

On the internet, unscrupulous sites, and which may use the logos of public bodies, invite individuals to leave their contact details. These contact details, in particular for tax purposes, can be used to usurp the identity of individuals. It is strongly recommended that you never give them away.

In the event of door-to-door canvassing, individuals are invited not to give in to commercial pressure and not to sign anything during the visit. A withdrawal period of 15 days must be clearly indicated on the documents, and the company, moreover, cannot ask you for personal information during the visit, nor leave with this information.

Manage your application for financial aid

For any request for aid, in particular from MaPrimeRénov', individuals must create their account themselves and then designate the company as their agent. Due to the risk of identity theft, companies are not authorized to carry out this process, nor to use the tax or personal data of their customers.

In the event of difficulties in accessing digital technology, a relative, the France Services houses, the municipal center for social action, the France Rénov' spaces, can accompany individuals to help them in their approach.

Follow the realization of the works

If difficulties are observed during work with companies, individuals can contact the Directorate General for Competition, Consumer Affairs and Fraud Prevention via the site: signal.conso.gouv.fr, the law firm closest to their home or a France Rénov' adviser.

Ensure acceptance of works

Before signing the acceptance of the work, it is necessary to check the conformity between the estimate and the work carried out. In case of disputes, the mediator of consumption will be able to orient and guide households in their approach.

Find for download: The flyer "Renovate your home in peace"