Cléa: a new digital space in the home, at the service of customer relations and support

Throughout the project, CLÉA facilitates and strengthens the quality of the relationship between the professional (builder, promoter, architect, prime contractor, company, etc.) and its customers, in particular enabling the latter to better follow the evolution of the construction site and appropriate their home.

The principle: a digital space dedicated to the home, from its design to its delivery, throughout its life cycle

Contract, site monitoring, reception, handling ...: throughout a single-family home project, the quality of customer relations is fundamental. But it is not always easy to quickly answer all the owners' questions, integrate them fully into the project, whatever the stage, or allow them to easily access documents and information whenever they want. - keys.

It is in this spirit that QUALITEL Espace Numérique du Logement has designed and developed CLÉA, a digital solution dedicated to the home.

Objective: to facilitate the daily life of construction players, whether they are builders, developers, architects, prime contractor, companies, etc., with a practical and interactive tool.

On the professional side: easier everyday life, stronger customer relations

Specifically adapted to the challenges of customer relations in the field of detached houses under construction, CLÉA integrates 3 essential functionalities to enable professionals to provide their customers with high added value service:

• A secure space * to centralize, store and share with customers all the information and documents of the house: commercial proposal, plans, contract and descriptive notice, etc.
• An interactive tool to streamline communication with customers: monitoring and progress of the site, sending photos, invitations to visits, etc.
• A personalized maintenance guide for each house.

Beyond the strengthening of customer support, it is also on the simplicity of use that the QUALITEL teams have worked particularly to make CLÉA a facilitating tool on a daily basis. With a few clicks, professionals can in particular:

• Create, with as little input as possible, the space dedicated to the project;
• Automatically enter the main information of the project and the site, by simply downloading the thermal study in XML format and indicating the address of the house;
• Create standard models of houses, duplicable / adaptable to other projects;
• Easily customize the list of equipment, from a library regularly updated according to technical developments, information, notices and advice written by QUALITEL experts.

On the owner's side: an additional service, before, during and after the site

With CLÉA, via a dedicated access, protected by a personal code, individuals can:

• More easily follow the progress of their project;
• Access all data, whether relating to the contract, technical characteristics, equipment, etc.
• Get advice and a variety of content around the house: eco-friendly gestures, indoor air quality, ventilation ...;
• Etc

This support service also continues beyond delivery with automatic reminders for equipment maintenance, as well as a tool for monitoring energy consumption in accordance with article 23 of RT 2012, available in option by the end of 2020.

Better informed, the owners can fully get involved in their project and easily take ownership of the operation of their house and thus, ensure the sustainability of their property.

* All of the information stored is hosted on servers in France and is protected in compliance with GDPR regulations.

CLÉA in brief

What is it about ?

A digital space dedicated to the home, designed to facilitate and strengthen the quality of customer relations.

Who is it for?

For all construction professionals, in individual houses: builders, developers, project managers, architects, etc.

When and how to access it?

From May 18, 2020, on smartphones, tablets and computers via clea.qualitel.org

How much does it cost ?

• 40 € HT / house
• 25 € HT / house for professionals engaged in NF Habitat certification

Next steps ?

In the next few months, CLEA will be available for those involved in collective housing. In the fall of 2020, a 100% general public version will also be deployed, making it possible to create the space of its current accommodation.