DOM-Metalux deploys online tools and a hotline to support distributors and installers of its DOM Roq smart lock

Following the launch of its DOM Roq smart locking solution, DOM-Metalux, European leader in the security and access control systems market, is setting up a hotline and online tools to best guide its professional customers in its installation.

As getting to grips with new technologies is not always easy, DOM-Metalux has just launched a hotline dedicated to distributors and installers to support them until their smart lock is put into service.

By contacting by telephone 05.55.04.54.87, from Monday to Thursday from 8:30 a.m. to 12:00 p.m. and from 14:17 p.m. to 30:8 p.m., as well as Friday from 30:12 a.m. to 00:14 p.m. and from 00:16 p.m. to 00:XNUMX p.m., professionals are assured of receiving:

assistance in choosing the high-security European profile cylinder suited to the characteristics of the door and the desired level of security (measuring, etc.),
assistance with installing the locking solution on the door,
support in configuring the product, the internet gateway to connect DOM Roq to the Wi-Fi network, but also the DOM Roq application for commissioning the smart lock and its configuration with, if provided, advice for creating badges.

At the same time, DOM-Metalux provides professionals and individuals with online video tutorials (https://www.dom-security.com/fr/fr/dom-roq/support) on the installation and operation of DOM Roq as well as a configurator to check in just a few steps the compatibility of a door with the smart lock.

Accessible directly via the address https://configurator.dom-roq.com, the user simply needs to answer a few questions (cylinder profile, door opening direction, axis measurement, etc.) to obtain a configuration code and place their order with their distributor or installer.

A range of simple and effective remote assistance, reflecting all the services offered by DOM-Metalux to enable its partners to become more responsive on a daily basis!