BDPA Rénovation ongoing trial: the Direct Sales Federation denounces unacceptable practices that do not comply with the ethics of the sector

The company BDPA Rénovation is currently on trial for organized gang fraud and misleading and aggressive commercial practices. The UFC-Que Choisir association has filed a civil suit for undermining the collective interest of consumers.

In this context, the Fédération de la Vente Directe (FVD), the national reference body for all direct sales companies, whether they are members or not, supports the approach of the UFC-Que Choisir and firmly condemns unacceptable practices. mentioned in this case. These have absolutely no connection with direct sales and home improvement companies.

Reassuring consumers by enforcing rigorous regulations and precise ethical rules is one of the important missions of the FVD.

For Frédéric Billon, General Delegate of the FVD: “The Direct Selling Federation has an ethical code which goes further than the legislative framework. Before any signature, it is essential that the consumer ensures the reliability of the company. Companies that join the Federation undertake to respect our ethical code in addition to the regulations. We invite consumers to consult the Federation website to find out which companies are members or to ask the professional if they have the FVD professional card. We also remind you that no means of payment can be required by the seller on the day of the order, even if signed, and that the law provides, without exception, a withdrawal period of 14 days. Finally, we provide direct sales companies with a mediation body, the Joint Direct Sales Mediation Commission (CPMVD). This Joint Commission, made up of consumer and professional representatives, is registered on the official list of consumer mediators and represents an additional guarantee for the consumer. Indeed, if he does not obtain satisfaction from the professional in the event of a dispute with the latter, he can contact the CPMVD. The Secretary General, who is also a lawyer, will guide him in his efforts. »

A “ConsoMag” video from the National Consumer Institute (INC), in which the FVD intervenes, recalls the law and good practices: WHAT REGULATIONS FOR HOME SHOPPING OR OFF-PRESS SALE? #consomag - YouTube