Archipad unveils its after-sales service functionality to simplify monitoring of buyers' reserves

For ever more efficient and digitalized site monitoring, Archipad is equipped with a new “After-Sales Service” (After-Sales Service) functionality. It allows new owners to generate their reserves in a few clicks and monitor their processing easily.

On the promoter side, all intervention requests are centralized in a single tool in conjunction with the field teams. Faithful to its mission, Archipad thus improves customer satisfaction until the end of the ten-year warranty.

Numerous customer benefits for buyers and developers alike

After-sales service for buyers

New owners can submit their reservations and monitor their processing at any time by logging into their customer area, directly via the developer's website, or via a dedicated iOS or Android application.

New simple and ergonomic communication tools which allow access to all useful information concerning accommodation such as past and future visits, reservations to be processed or lifted, the choice of taps, tiling or even the kitchen (Buyers Modifying Works), plans, reports and other useful documents.

After-sales service for promoters

Employees can validate the reservations to be processed but also enter those raised by post by customers during the Guarantee of Perfect Completion (GPA) or the ten-year guarantee as well as coordinate their processing until they are lifted.

The Promoter thus saves time and quality since it centralizes the requests of each purchasing lot as well as their management, in a single business tool.

After-sales service, a feature that improves the Buyers & Promoters experience

Improved experience for the buyer and optimization of the organization for the developer confirm Archipad's desire to support its clients in a “perfect project with complete simplicity” thanks to the streamlining of exchanges between the different stakeholders. .

About Archipad

For more than 13 years, Archipad has supported construction professionals in all phases of construction projects. From planning to generating reports, including reserve management, distribution to various stakeholders and signing the minutes to buyers, Archipad is a reference application for a perfect construction site with ease. Available on iPad, iPhone and computer (Mac or PC), Archipad is renowned for its ergonomics, intuitiveness and customizations, saving up to 70% of time.