Renovation in an occupied building: the real risk is no longer technical, it's human

In a context of massive acceleration in energy renovation and social housing rehabilitation, renovation in occupied buildings has emerged as one of the sector's greatest operational challenges. While the technical issues are well-known, one factor remains largely underestimated: communication with residents, which directly impacts adherence to deadlines, the quality of the work, and the overall success of the projects.

By 2025, over 379.000 homes had been renovated in France, nearly 80% of them in occupied buildings. Driven by the gradual phasing out of energy-inefficient housing and massive investments by the government and social housing providers, the market continues its strong growth.

But on the ground, the reality is often more complex.

Poor communication can derail an entire construction project

Delays in intervention, refusal of access to housing, misunderstandings, increased demands, tensions with residents… In occupied renovations, every lack of information creates a domino effect.

When occupants do not have the right information at the right time, a vicious cycle quickly sets in: less trust, more friction, delayed interventions, teams forced to work in an emergency… with a direct impact on the quality of work and schedules.

In this context, communication can no longer be managed via scattered emails, paper displays, or time-consuming phone calls.

Orisha Construction digitizes the relationship between occupants and construction sites

To address this growing problem, Orisha Construction unveils a new solution dedicated to renovation on occupied sites: ONAYA Réno, designed to simplify and centralize communication between the various stakeholders on the construction site.

Available at the end of June 2026, this solution focuses on a key issue: the fluidity of communication with occupants.

Among the features offered:

Centralized appointment management;
Automatic reminders sent to tenants;
Resident area dedicated to monitoring interventions;
Targeted dissemination of urgent information;
Secure document sharing;
Monitoring of notifications and read confirmations;
Digitalized satisfaction surveys.

The objective: to allow landlords and companies to save time, limit tensions on the ground and secure the progress of the work.

“The success of an occupied construction site depends as much on trust as on technique.”

With this new approach, Orisha Construction wants to put the occupant experience back at the heart of construction site management.

According to Cyril Perrin, Executive Managing Director & CSO at Orisha Construction: "On an occupied construction site, the quality of the relationship with the occupants becomes as important as technical performance. Providing timely information, reassurance, and effective coordination of interventions is now essential to ensure deadlines are met and operations are successful."

With this new solution, Orisha Construction offers a comprehensive platform for managing renovation projects in occupied buildings, integrating both operational monitoring of interventions and management of relationships with occupants. While resident communication is now a particularly strategic issue, it is part of a holistic approach aimed at streamlining coordination between all stakeholders on the construction site and ensuring the smooth execution of operations.

This solution, particularly awaited by social landlords facing the acceleration of energy renovation programs, will be presented in its final version at the HLM Congress, which will be held from September 22 to 24, 2026 in Bordeaux.